Please read the following Terms & Conditions from Organised Living by Jane
- Confidentiality and Privacy
Organised Living by Jane is a professional service. I will never divulge client information to third parties, nor any personal and/or business details that I may be aware of through my work with you.
As a member of the Information Commissioner’s Office (ICO) I adhere to privacy regulations, therefore all information regarding clients personal and business life and possessions will be kept completely confidential.
The only exception to this is giving other clients examples of how a situation or project can be addressed. However, all information will be depersonalised and unidentifiable. For example, ‘a client in Wiltshire’. I may also share how long it took to organise a room of a relevant size or function and the solutions we found while working together.
If you agree, I also like to take ‘before-and-after’ photographs for use on my website, but this will only take place with your specific permission. Similarly, testimonials are welcomed for use on my website but these will only be used with your specific permission and personal details will not appear.
- Insurance
I hold full Professional Indemnity and Public Liability Insurance cover for my services.
While I will always handle your possessions with great care and consideration, accidents may happen. I will not be liable for damage or losses and ask that you have appropriate and current insurance policies that compensate you adequately.
- Cancellation
Both you and I have the right to cancel the contract due to unforeseen circumstances. Travel charges or further expenses paid in advance which I cannot obtain refunds for are not refundable and will be invoiced to you at the time of cancellation.
- Hours of Work
You will be charged for hours worked. While a booking will generally be made for a pre-agreed number of hours, it is understood that it is not always possible to anticipate exactly how long will be needed.
- Breaks and Refreshments
If a session covers lunchtime, I will bring my own lunch with me. You will not be charged for lunch breaks. We will need to break occasionally for a few minutes to hydrate and for you to pace yourself, it can be tiring work both physically and mentally. These short breaks are included within the session time.
- Limits of Work
I will do all I can to help you achieve the state of organisation and tidiness you desire. I am very happy to help you with light cleaning, as appropriate. I’m also happy to help you relocate items to more appropriate physical locations. However, I prefer not to attempt move any heavy items (e.g. a refrigerator).
- My Safety
I will have notified someone of my location for each session. If I suspect someone at the premises is under the influence of alcohol or drugs I will terminate the session.
- Removal of Items
Items to be removed from your premises, either for disposal or to other locations, must be at your own discretion. Disposal will not take place without your authorisation.
- Best Advice
Advice is given in good faith, and it is always your decision to accept guidance on whether to keep or dispose of specific possessions. Organised Living by Jane cannot accept responsibility for the consequences of such decisions. From time to time, I may handle items which have a potentially high market value. While I will always make best efforts to identify such items amongst your possessions, you acknowledge that I am not a valuer, nor do I have expertise to identify items of special value or rarity. I am not qualified to advise on valuation matters for insurance purposes.
- Payment Terms
Charges for my services will be levied per hour or day. An invoice will be issued and is payable on completion of the project, in cash, by cheque or direct by BACS using the bank details shown on the invoice. All payments made by cheque should be made payable to Jane Newton Duffy. All charges are payable upon invoice as set out above. Interest at 2% per month will be charged on any balance due which remains unpaid 14 days after the invoice.